Returns & Refunds Policy
Effective Date: October 25, 2026 Last Updated: October 25, 2026
At The Maurea, we want you to feel confident about every purchase.
This Returns & Refunds Policy explains how returns, refunds, damaged items, and order issues are handled for purchases made through themaurea.com.
This Policy applies to products purchased directly from BC&GF BLACKSTONE ADVISORY LLC through our website.
1. 30-Day Return Policy
You may request a return within 30 calendar days of the date your order is delivered.
To be eligible for a return, the item should be:
In its original condition
Free from damage caused after delivery
Complete with all parts, accessories, and hardware
Returned with its original packaging where reasonably possible
Accompanied by proof of purchase or your order number
To start a return, please contact us at:
Please do not send products back before contacting us and receiving return instructions.
2. Return Authorization
After receiving your return request, we will review it and provide return instructions if the item is eligible.
You must ship the approved return within 14 calendar days after receiving our return instructions.
Returns sent without prior authorization may be delayed or may not be accepted.
3. Change-of-Mind Returns
If you decide that a product is not right for you, you may return it within the applicable return period.
For change-of-mind returns:
Return shipping costs are the responsibility of the customer
The product must meet the return eligibility requirements described above
We do not charge a restocking fee
Original shipping charges are generally non-refundable, except where required by applicable law or where the return is caused by our error
For large furniture, return shipping costs may be significant. We recommend reviewing all product dimensions, materials, colors, and specifications carefully before ordering.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
We recommend notifying us within 7 days of delivery so that we can investigate the issue promptly.
When contacting us, please provide:
Your order number
The product name
A description of the issue
Clear photos of the product
Photos of the packaging, if available
Photos of any visible shipping damage
Depending on the circumstances, we may offer:
A replacement
Replacement parts
A repair or other appropriate remedy
A partial refund
A full refund
Where the item is confirmed to be damaged, defective, or incorrect, The Maurea will cover reasonable eligible return shipping costs where a return is required.
Nothing in this section limits any rights you may have under applicable law.
5. Damage During Delivery
Please inspect your order after delivery.
If the package appears significantly damaged at the time of delivery, take photographs before opening it whenever reasonably possible.
Please keep the product and packaging until we have reviewed the issue, as the carrier may require photographs or other evidence for a shipping claim.
Do not dispose of damaged packaging until we confirm that it is no longer needed.
6. Furniture Returns
Tables, chairs, and other large furniture may require special return arrangements because of their size and weight.
Please contact us before arranging the return of any furniture item.
If the return is a change-of-mind return, the customer is responsible for the cost of return transportation.
If furniture is returned damaged because it was not packed securely for the return shipment, the amount of the refund may be reduced to reflect the loss in value, where permitted by law.
7. Non-Returnable Items
Certain products may not be eligible for return where clearly stated on the product page or where a return cannot reasonably be accepted for health, hygiene, customization, or other legal reasons.
Examples may include:
Personalized or custom-made products
Products specifically marked as final sale
Items that have been materially altered after delivery
Products damaged through misuse, improper care, or unauthorized modification
Any return restrictions applicable to a specific product will be disclosed before purchase where required.
This section does not affect rights relating to defective, damaged, or incorrectly supplied products.
8. Exchanges
We do not currently operate a separate exchange process for most products.
If you would like a different:
Color
Size
Finish
Product
the simplest option is usually to return the original item in accordance with this Policy and place a new order.
If you need assistance, contact us at:
9. Refund Review
Once we receive your return, we will inspect it to confirm that it meets the conditions of this Policy.
If the return is approved, we aim to process your refund within 5 business days after receiving and reviewing the returned product.
We will notify you when the refund has been processed.
10. Refund Method
Approved refunds will be returned using the payment method associated with the original transaction wherever possible.
Credit or Debit Card
If you paid by credit or debit card during checkout, your refund will be submitted back to the original card through Stripe.
Stripe Payment Link
If you completed your payment using a Stripe payment link sent separately, the refund will be processed through Stripe and returned to the payment method used to complete that transaction.
We do not issue refunds to a different card, bank account, or payment method unless required or permitted in exceptional circumstances.
11. Refund Processing Time
Once The Maurea has processed an approved refund, it may take an additional 3–10 business days for the funds to appear in your account.
The exact timing depends on your bank, card issuer, and payment provider.
If your refund has not appeared after 10 business days from the date we confirmed that it was processed, please contact:
We will help you review the refund status and provide relevant transaction information where available.
12. Original Shipping Charges
For ordinary change-of-mind returns, original delivery charges are generally non-refundable.
If your order was:
Incorrect
Defective
Damaged in transit
Otherwise returned because of an error on our part
we may refund the original shipping charge where appropriate or required by law.
If an order originally qualified for free shipping, we do not retroactively charge the original outbound shipping cost solely because the customer later returns an eligible product, unless otherwise clearly disclosed and permitted by law.
13. Return Shipping Costs
For change-of-mind returns, you are responsible for arranging and paying for return shipping.
We strongly recommend using:
A tracked shipping service
Appropriate shipping insurance for high-value items
Secure packaging suitable for the product
The Maurea is not responsible for a return package that is lost or damaged while being transported back to us where the customer arranged the return shipment.
For eligible damaged, defective, or incorrectly supplied items, we will provide appropriate return instructions and cover reasonable return shipping costs where necessary.
14. International Returns
The Maurea primarily serves customers in the United States.
Orders to Canada or the United Kingdom may occasionally be arranged individually upon request.
If an international order is approved for return, additional shipping, customs, duties, taxes, brokerage fees, or other costs may apply.
For change-of-mind international returns, these costs are generally the responsibility of the customer unless otherwise agreed or required by law.
Customs duties, import taxes, and similar government charges may not be refundable by The Maurea where those amounts were paid to third parties or government authorities.
Customers should contact the appropriate customs or tax authority regarding any potential refund of those charges.
15. Refused or Undeliverable Packages
If an order is returned to us because:
Delivery was refused
The delivery address was incorrect or incomplete
The carrier was unable to complete delivery
The package was not collected when required
we will contact you after the order is returned.
Reasonable shipping or return costs may be deducted from the refund where permitted by law and where the failed delivery was not caused by The Maurea or the carrier.
16. Cancellations Before Shipment
If you would like to cancel an order, please contact us as soon as possible at:
If the order has not yet entered processing or shipment, we will make reasonable efforts to cancel it.
Once an order has been dispatched, it generally cannot be canceled and must instead be handled as a return under this Policy.
Submitting a cancellation request does not guarantee that the order can be stopped before shipment.
17. Warranty Claims
Returns relating to manufacturing defects in eligible tables and chairs may also be covered under our 5-Year Limited Warranty.
Warranty claims are separate from ordinary change-of-mind returns.
For full details regarding:
Warranty coverage
Exclusions
Claim requirements
Available remedies
please refer to our Warranty Policy.
18. Payment Issues and Disputes
If you experience an issue with a payment, refund, or order, please contact us first at:
We aim to respond to payment-related inquiries within 2 business days and will work with you to investigate the issue.
If you notice an incorrect, duplicate, or unfamiliar charge, please provide:
Your order number, if available
Transaction date
Transaction amount
A brief description of the issue
If we have confirmed that a refund was processed but it has not appeared in your account after 10 business days, contact us so we can provide the relevant refund information.
You also have the right to contact your bank or card issuer regarding a transaction.
Nothing in this Policy limits any rights you may have under applicable law or your payment card agreement.
19. Fraudulent or Abusive Returns
We reserve the right, to the extent permitted by applicable law, to reject returns or take reasonable action where there is evidence of:
Return fraud
Deliberate product damage
Repeated misuse of the return process
False claims
Unauthorized payment activity
Any such decision will be made based on the circumstances of the individual case.
20. Your Legal Rights
This Returns & Refunds Policy is intended to describe The Maurea’s commercial return process.
Nothing in this Policy excludes, restricts, or replaces any rights or remedies that cannot legally be excluded under applicable federal or state law.
If applicable law provides you with greater rights than those described here, those legal rights will apply.
21. Contact Us
To request a return, report a damaged or incorrect product, ask about a refund, or obtain assistance with an order, please contact:
BC&GF BLACKSTONE ADVISORY LLC
Business Address: 900 Foulk Rd., Ste 201, Wilmington, New Castle County, Delaware 19803
Email: contact@themaurea.com
Website: themaurea.com
BC&GF BLACKSTONE ADVISORY LLC is registered in the State of Delaware, United States.