1. Shipping Within the United States

The Maurea ships to eligible addresses throughout the United States.

Our standard shipping carrier is generally USPS. Depending on the destination, package size, product type, or customer request, we may also arrange delivery through UPS or FedEx.

The carrier used for a particular order may be selected based on the most appropriate available delivery option.

Shipping Rates

Standard shipping rates are:

Tables and Chairs 

A flat shipping fee of $60 USD applies to orders containing tables or chairs.

All Other Products 

A flat shipping fee of $30 USD applies to orders that do not contain tables or chairs.

Free Shipping

Orders with a merchandise subtotal of $600 USD or more qualify for free standard shipping within the United States.

The qualifying amount is calculated after applicable discounts and before any taxes, unless otherwise stated at checkout.

If an order containing furniture and other products qualifies for free shipping, no standard shipping charge will be applied.

2. Delivery Time

Estimated delivery within the United States is generally 3–7 business days, depending on the customer’s location, product availability, carrier, and other delivery conditions.

Delivery estimates are provided in good faith but are not guaranteed arrival dates.

Orders to remote or less accessible locations may require additional time.

Delivery may also be affected by:

• Carrier delays

• Severe weather

• Holidays

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete delivery information

• Events outside the reasonable control of The Maurea

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide an update.

3. Order Processing

Orders are prepared for shipment after payment has been successfully confirmed.

For orders paid directly by credit or debit card through Stripe, processing may begin after the payment is successfully authorized.

For orders paid through a Stripe payment link, the order will remain unpaid until payment has been successfully completed.

The Maurea will not normally dispatch an order before payment has been received and confirmed.

Processing and Delivery Estimates

Any delivery estimate shown on the Site should be understood as an estimate rather than a guaranteed delivery appointment unless we expressly state otherwise.

If an item has a different expected processing or delivery period, that information may be shown on the relevant product page or communicated after the order is placed.

4. Order Tracking

Once an order has been dispatched, tracking information will normally be sent to the email address provided during checkout.

Tracking details may take some time to become active after the carrier receives the shipment.

Customers are responsible for providing an accurate and accessible email address when placing an order.

If you have not received tracking information or believe there may be an issue with your shipment, contact:

contact@themaurea.com

5. Shipping Carriers

USPS

USPS is generally used as our standard delivery carrier where appropriate.

UPS and FedEx

UPS or FedEx may be used depending on the size of the shipment, delivery destination, availability, or other logistical considerations.

Customers may also contact us before placing an order to request delivery through UPS or FedEx.

We will make reasonable efforts to accommodate carrier requests, but a specific carrier cannot always be guaranteed.

Additional shipping charges may apply if a customer requests a delivery service that costs more than our standard shipping method.

Any additional charge will be communicated before the requested shipping arrangement is confirmed.

6. Multiple Shipments

Orders containing multiple products may sometimes be shipped in separate packages.

Products may be dispatched separately because of:

• Product size

• Product availability

• Different fulfillment locations

• Carrier requirements

• Packaging requirements

If an order is divided into multiple shipments, you may receive more than one tracking number.

Separate shipments from the same order do not normally result in additional standard shipping charges beyond the amount shown at checkout.

7. Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please check your:

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Telephone number

• Email address

before completing your order.

Address Changes

If you notice an error in your shipping address, contact us as soon as possible at:

contact@themaurea.com

We will make reasonable efforts to update the address before dispatch.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Additional carrier fees may apply if a shipment must be redirected after dispatch.

8. Furniture Delivery

Tables, chairs, and other larger products may require different handling from smaller decor and tableware items.

Before ordering furniture, customers should verify that the product can fit through:

• Entry doors

• Hallways

• Staircases

• Elevators

• Interior doorways

Product dimensions are provided on individual product pages.

Unless expressly stated otherwise, standard delivery does not include furniture assembly, installation, removal of existing furniture, or placement inside a specific room.

9. Delivery Attempts

Depending on the carrier and shipment, delivery may require:

• A signature

• Someone to be present at the address

• Collection from a carrier location after an unsuccessful delivery attempt

The carrier’s own delivery procedures may apply.

Customers should monitor tracking information and follow any instructions provided by the carrier.

10. Refused or Undeliverable Shipments

A shipment may be returned to us if:

• The shipping address is incorrect or incomplete

• Delivery is repeatedly unsuccessful

• The customer refuses delivery

• The package is not collected when required

• The carrier cannot safely complete delivery

If a shipment is returned to The Maurea, we will contact the customer to discuss available options.

Where the delivery failure was not caused by The Maurea or the carrier, reasonable shipping, return, or redelivery costs may be charged or deducted from a refund where permitted by applicable law.

11. Lost Packages

If tracking indicates that your order has not been delivered within the expected period, please contact us at:

contact@themaurea.com

We may need to open an investigation with the carrier.

Carrier investigations may require additional time and may require confirmation or documentation from the customer.

We will work with the carrier and customer to determine an appropriate resolution.

12. Packages Marked as Delivered

If tracking indicates that a package was delivered but you cannot locate it, we recommend first checking:

• Around the delivery location

• With household members

• With neighbors

• With reception, concierge, or building management

• Any safe location identified by the carrier

If you still cannot locate the shipment, contact us as soon as possible.

We may request that the carrier investigate the delivery.

13. Damaged Shipments

Please inspect your order after delivery.

If your order arrives damaged, contact us as soon as possible. We recommend reporting visible shipping damage within 7 days of delivery so that we can investigate promptly.

Please provide:

• Your order number

• The product name

• A description of the damage

• Clear photographs of the product

• Photographs of the outer packaging

• Photographs of the shipping label, where available

Please keep the product and packaging until we confirm that they are no longer required for the claim.

Damaged, defective, or incorrect products are handled in accordance with our Returns & Refunds Policy and, where applicable, our Warranty Policy.

14. International Shipping

The Maurea primarily ships within the United States.

However, customers in Canada or the United Kingdom may contact us to request international delivery on an individual basis.

International shipping is not automatically available through standard checkout unless expressly shown.

Requesting International Delivery

To request delivery to Canada or the United Kingdom, contact:

contact@themaurea.com

Please include:

• Product name

• Quantity

• Full delivery location

• Postal code

We will review the request and, where possible, provide an individual shipping quote.

The Maurea reserves the right to decline an international shipping request where delivery is unavailable, impractical, restricted, or commercially unreasonable.

International Delivery Charges

International shipping costs are calculated individually and are not covered by our standard U.S. shipping rates or free-shipping offer unless expressly agreed otherwise.

Shipping costs may depend on:

• Destination

• Product size

• Product weight

• Carrier

• Delivery method

• Insurance

• Customs requirements

The applicable shipping charge will be communicated before the international order is confirmed.

Customs, Duties, and Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• VAT or similar taxes

• Brokerage charges

• Customs clearance fees

• Local handling fees

Unless The Maurea expressly confirms otherwise in writing, these charges are not included in the product price or international shipping quote and are the responsibility of the customer.

The Maurea does not control customs charges and cannot guarantee the amount that may be assessed by local authorities.

Customs clearance may also cause additional delivery delays.

15. Shipping Promotions

From time to time, The Maurea may offer:

• Free shipping

• Reduced shipping rates

• Promotional delivery offers

• Category-specific shipping promotions

Promotional shipping offers may be subject to:

• Minimum order values

• Eligible products

• Eligible locations

• Promotion periods

• Coupon codes

• Other stated conditions

The terms displayed with the promotion will apply.

Unless expressly stated otherwise, promotional or free shipping applies only to eligible standard delivery within the United States.

16. Returns and Shipping Costs

Shipping charges related to returns are governed by our Returns & Refunds Policy.

For ordinary change-of-mind returns, customers are generally responsible for return shipping costs.

Where an item is confirmed to be damaged, defective, or incorrect, The Maurea will cover reasonable eligible return shipping costs where a return is required.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

17. Delays Outside Our Control

The Maurea is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier disruptions

• Labor disputes

• Government actions

• Transportation interruptions

• Customs delays

• Public emergencies

• Other force majeure events

Where possible, we will provide relevant information and assist customers with carrier-related issues.

Nothing in this section limits rights that cannot legally be excluded.

18. Contact Us

For questions about shipping, tracking, delivery, or an international shipping request, please contact:

The Maurea
Operated by BC&GF BLACKSTONE ADVISORY LLC

Business Address: 900 Foulk Rd., Ste 201, Wilmington, New Castle County, Delaware 19803

Email: contact@themaurea.com

Website: themaurea.com

BC&GF BLACKSTONE ADVISORY LLC is registered in the State of Delaware, United States.